November 14, 2024

Bally's Dover Casino Resort

Dover

FULL TIME

Casino Floor Supervisor

Knows and abides by Bally’s Dover policies, procedures, internal controls, and courtesy guidelines.
Performs all duties in accordance with state gaming regulations and laws.
Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
Acts as Casino Shift, Assistant Shift Manager, Pit Manager or Table Games Supervisor as needed.
Ensures all scheduled tables are manned and ready at the beginning of the shift.
Safeguards the company's assets assigned.
Reports all suspicious activities.
Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
Promotes safety awareness to minimize work related injuries.
Enrolls new guests in the players club.
Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
Has complete knowledge of Credit Procedures for issuance and proper record keeping.
Resolves guest & employee issues/disputes.
Adheres to department and property policies and procedures.
Maintains knowledge of property information.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
Mentors managers, supervisors, and front line staff assisting in their professional development and growth.
Produces performance appraisals for direct reporting Employees.

Other Duties & Responsibilities:

Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
Represents the Company in the most positive manner with guests, co-workers, managers, and vendors.
Has complete knowledge of Credit Procedures for issuance, redemption and proper record keeping of markers.

Knowledge, Skills, and Abilities Required:

High school diploma or GED.
Proven supervisory skills.
Must be able to deliver superior guest service in all situations.
Must project a professional and positive image.
High energy level.
Excellent organizational and time management skills, with the ability to set priorities for self and others.
Good judgment and common sense.
Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
Ability to work a flexible schedule.
Computer literate with knowledge of a variety of software applications including Microsoft Office.
Excellent interpersonal and communication skills (oral & written).
Must be able to communicate clearly, concisely, and effectively with all Bally’s Dover’s employees and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Ability to effectively analyze and solve problems.
Basic knowledge of mathematics, including statistics.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an Equal Opportunity Employer.

Working Conditions

Physical Demands

How Often

Environmental Conditions

How Often

Standing

Extreme Cold

Walking

Extreme Heat

Sitting

Temperature Changes

Lifting

Wet

Carrying

Humid

Pushing

Noise

Pulling

Vibration

Climbing

Hazards

Balancing

Atmospheric Conditions

Stooping

Cigarette Smoke

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

__X__ Little physical effort

Light work

Medium work

Heavy work

Very heavy work