Job Opportunities in United States
November 5, 2024
Mecklenburg County
Case Management Supervisor
Case Management Supervisor
“Follow your calling, Find your career”
Children’s Developmental Services Agency (CDSA)
Salary Range: $68,029.05 - $89,288.13
This is an exempt (salaried) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
About Us
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.
As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.
Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”
Position Summary
Supervise employees performing clinical interventions and/or case management to individuals impacted by substance use, mental health, or developmental disabilities. This position is responsible for quality and compliance review, and may carry a caseload of their own.
Essential Functions
Minimum Qualifications
Experience:
Minimum of four years of experience in a related area performing substance use, mental health, and/or developmental disabilities’ case management
Education:
Master's degree in a human services field
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Preferred Qualifications
Knowledge, Skills and Abilities
Knowledge of
Skills
Abilities
Computer Skills
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
“Follow your calling, Find your career”
Children’s Developmental Services Agency (CDSA)
Salary Range: $68,029.05 - $89,288.13
This is an exempt (salaried) position
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
About Us
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.
As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.
Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”
Position Summary
Supervise employees performing clinical interventions and/or case management to individuals impacted by substance use, mental health, or developmental disabilities. This position is responsible for quality and compliance review, and may carry a caseload of their own.
Essential Functions
- Supervise staff to include hiring, ongoing supervision and performance management
- Oversee the operation of treatment services ensuring services are provided in accordance with best practice guidelines
- Monitor the provision of services to address consumer’s immediate service needs and provide direct consumer services as needed
- Develop new programming in response to client needs and creates innovative methods to enhance current programming and is responsible for program evaluation and improvement
- Provide or arrange for the provision of staff training to address needs identified during the annual review process and to maintain compliance with federal, state, and local standards
- Assure accurate and timely clinical documentation in accordance with Federal, state and county policies in electronic data bases and hard copy records as assigned
- Advocate for the population through community education
- Provide oversight and management of departmental budget
- Serve as a liaison with other stakeholders and contracted providers of mental health services; shares knowledge and resources that would result in improved consumer outcomes
- Participate in a variety of meetings and related committees; serves on a variety of teams; assists in developing policies and procedures; identifies and solves problems related to Division goals and outcomes
- May be required to staff shelters in the event of a disaster
Minimum Qualifications
Experience:
Minimum of four years of experience in a related area performing substance use, mental health, and/or developmental disabilities’ case management
Education:
Master's degree in a human services field
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
- Depending on area of assignment, may require licensure by NC in one of the following areas: Substance Abuse Professional Certification, Licensed Clinical Social Worker, LCAS, LPA, LPC, First Aid Certification, and CPR Certification
- Requires a valid North Carolina or South Carolina Driver's License
- Requires the ability to obtain and maintain a Mecklenburg County Operator Permit
- Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications
Knowledge, Skills and Abilities
Knowledge of
- Trauma-informed care
- Supervisory principles
- Budgeting principles
- Conflict resolution techniques
- Policy and procedure development and implementation procedures
- Applicable computer data system
- Treatment resources
- Knowledge of substance use, mental health, and/or developmental disabilities characteristics
- Counseling principles and practices
- Customer service principles
- Case management principles and practices
- Applicable Federal, State, and local laws, rules, regulations, and procedures
- Person/family-centered planning techniques
- Needs assessments
- Consumer rights and choice principles
Skills
- Supervising and evaluating employees
- Prioritizing and assigning work
- Managing and executing multiple tasks
- Developing and managing budgets
- Providing customer service
- Preparing incident reports
- Coordinating professional and support services in various programs
- Developing service plans
- Using a computer and related software applications
- Applying and interpreting applicable laws, rules, regulations, and procedures
- Providing counseling services
- Preparing a variety of reports and documentation
- Assessing consumer needs, problems, and progress
Abilities
- Coaching: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
- Leveraging Diversity: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights, and ideas of all individuals
- Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
Computer Skills
- Proficient in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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