November 18, 2024

Master•Care Inc

Care Manager/ Care Navigator

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator!
Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new Cal AIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.
POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.
This position requires the ability to serve patients in person and remotely within the assigned region.
Duties and Responsibilities

Primary contact with local medical and nonmedical providers

Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

Develop referral relationships and placement providers to reach Company objectives

Assists in the development and provider relations of local resources.

Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

Develops and executes the Master Care Plan for assigned ECM and CS patients

Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

Conducts In-home or Facility Assessments as necessary or required

Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

Communicates professionally and effectively with patients, families, providers, and team members.

Maintains a compassionate and professional demeanor

Exhibits and embodies excellent leadership qualities

Is an active and devoted team player

Anticipates obstacles and challenges, proactively providing innovative solutions

Is an effective trainer

Possesses excellent oral and written communication skills

Exhibits exceptional customer service skills

Builds strong relationships and networks

Is proficient with technology

Is punctual, organized, and efficient

Education and Qualifications:

Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care