November 6, 2024

Nomi Health

Tulsa

FULL TIME

Care Guide (Tulsa, Ok)

Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rebuild the healthcare system so it is accessible and affordable for everyone. We are rebuilding the healthcare system by cutting costs, confusion, and complexity through direct contracts and payment with providers, deep data dives, and convenient patient care.

We are seeking a Care Guide to join our team in Tulsa, Ok. We are committed to removing healthcare hurdles and rebuilding healthcare the way it should have always been: affordable and accessible for everyone. We are looking for someone who genuinely cares about others' needs, can handle difficult situations, and has a strong sense of responsibility for achieving successful results.

Join a team passionate about empowering patients and healthcare providers to regain control of our healthcare system!

Schedule:

Office hours range from 7:30am to 7:30pm CT, with typical hours being 9am to 5pm CT. As we expand, there may be a necessity to build an 8-hour shift, including monthly after-hours/on-call hours as determined by management.

How you will make an impact

Monitor and respond to incoming calls and emails in a friendly, timely, and HIPAA‐compliant manner
Identify the member’s needs, clarify information, research every issue, and provide solutions and/or alternatives
Manage inbound/outbound calls and emails from members and contracted providers
Provide consistent, accurate, and professional communication through email, telephone and chat while maintaining a positive, courteous attitude towards the member
Input accurate and thorough member profile and all documentation into the Care Management software
Properly escalate unresolved queries to the next level of support
Comply with all HIPAA and PHI compliance regulations
Performs other related duties as assigned

What we are looking for

High school diploma/GED
1+ year customer service experience
General understanding of the healthcare industry (insurance, medical benefits, medical billing, etc.)
Proficiency with computers, Microsoft Office, apps and instant messaging
Effective communication skills; verbal and written
Willingness to cover on-call shifts, if/when required
A professional demeanor, especially when assisting others who are experiencing challenges
The ability to multitask, while working both quickly and efficiently
This is a hybrid position working onsite 2-3 days a week

Nomi’s journey is just starting in delivering disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We are dedicated to our mission to remove healthcare hurdles and rebuild healthcare the way it should have always been: for everyone.

The system must change, and we’re the ones to do it. Join us on the journey.

Benefits/Perks