Job Opportunities in United States
October 26, 2024
GCI
FULL TIME
Business Enablement Administrator
GCI's Business Enablement Administrator is responsible for integrating Data and Analytics (D&A) products into stakeholder business processes to enhance organizational performance. This role involves monitoring product effectiveness, gathering user feedback, and translating insights into actionable data product requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Integration of D&A Products:
- Build strong relationships with stakeholders across various departments to foster collaboration and ensure that D&A products meet their needs.
- Act as a liaison between business units and data teams to facilitate effective communication and alignment.
- Collaborate with stakeholders to integrate D&A products seamlessly into existing business processes, ensuring alignment with organizational goals.
- Conduct assessments to identify opportunities for leveraging data and analytics to drive operational improvements.
- Identify trends and patterns in user feedback to recommend enhancements or new features for D&A products. Propose strategies for optimizing business processes based on insights derived from data analysis.
Requirement Translation:
- Engage with end-users to gather feedback on D&A products and their application in business processes.
- Conduct surveys, interviews, and focus groups to understand user experiences and identify areas for improvement.
- Analyze user feedback and translate it into clear, actionable data product requirements. Work closely with data product teams to ensure that user needs are prioritized in product development cycles.
Stakeholder Consulting:
- Work with stakeholders to evaluate current business processes and performance to identify areas for improvement.
- Develop assessments of potential data product impact on objective business measures such as revenue generation, EBITDA maximization, and organizational efficiency through business case generation.
- Assess and demonstrate the realized impact of data products. Develop deep expertise across GCI business units.
Training & Support:
- Provide training and support to stakeholders on the effective use of D&A products, ensuring they are equipped to leverage data insights in their decision-making processes. Develop user documentation and training materials to facilitate product adoption.
COMPETENCIES:
-
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- Positive self-starter with ability to take initiative, identify needs, and work independently with minimal direction and supervision.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
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COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Excellent verbal, written, and electronic communication skills.
- Strong communication and interpersonal skills, capable of engaging effectively with diverse audiences.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
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RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
- Excellent problem-solving skills and ability to think critically about complex business challenges.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
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Microsoft Excel knowledge; Proficient computer skills and MS Office 365 Suite to complete job duties effectively.
- Strong understanding of data and analytics concepts and tools. Proven experience in stakeholder engagement and project management.
Grade: E08
Additional Job Requirements:
This is a mid-level role within the organization that plays a crucial part in integrating Data and Analytics (D&A) products into stakeholder business processes. Must possess a strong understanding of data-driven strategies and business operations. Acts as a bridge between data teams and business units, ensuring that D&A products are effectively utilized to drive organizational performance.
Requires a blend of technical knowledge, business acumen, and strong interpersonal skills. This position is instrumental in ensuring that data and analytics initiatives are effectively integrated into business processes, ultimately driving improved organizational performance. Proactive, detail-oriented, and adept at navigating complex projects while fostering a collaborative environment across the organization.
Minimum Qualifications:
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
Preferred:
Additional Job Requirements:
This is a mid-level role within the organization that plays a crucial part in integrating Data and Analytics (D&A) products into stakeholder business processes. Must possess a strong understanding of data-driven strategies and business operations. Acts as a bridge between data teams and business units, ensuring that D&A products are effectively utilized to drive organizational performance.
Requires a blend of technical knowledge, business acumen, and strong interpersonal skills. This position is instrumental in ensuring that data and analytics initiatives are effectively integrated into business processes, ultimately driving improved organizational performance. Proactive, detail-oriented, and adept at navigating complex projects while fostering a collaborative environment across the organization.
Minimum Qualifications:
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Bachelor’s degree in Business Administration, Data Analytics, or a related field . * Minimum of ten (10) years of business analysis, business consulting, or telecommunications leadership experience. * To include a minimum of five (5) years of telecommunications industry experience.
-
Preferred:
- Proficiency in data visualization tools and analytics software. Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
- Work is primarily sedentary, requiring daily routine computer usage.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
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