Job Opportunities in United States
November 19, 2024
Southern Indian Health Council, Inc
Boulevard
TEMPORARY
Behavioral Health Assistant (KWC, Temp)
Job Announcement
Position Title: Behavioral Health Assistant (KWC) [Temporary]
Department: Behavioral Health
Supervised By: Kumeyaay Wellness Center (KWC) Program Manager
Location: KWC/Alpine/Campo
Status: Non-Exempt / Hourly
Posted: November 2024
Closing Date: Until Filled
Compensation: $21.00 – $27.45/hour DOE
Grant: Grant Funded
Clinic Hours: Monday-Friday, 8:00AM-4:30PM; Flexibility to work evenings and weekends may be required based on program need.
GENERAL STATEMENT OF RESPONSIBILITIES:
The Behavioral Health Assistant will provide high-level clerical and administrative support including, but not limited to statistical reporting, referrals, written communication, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. The Program Assistant will work closely with office staff to promote inter-agency and intra-agency communication to achieve continuity of care. Responsibilities also include scheduling client sessions as requested by staff, and making follow through calls necessary to produce an effective schedule. The Program Assistant may also assist in providing referrals to clients as requested by staff. The Program Assistant is expected to have knowledge and work with SIHC’s electronic health record system. The Behavioral Health Assistant needs to be highly organized and possess good time management and decision-making skills to set appropriate priorities and meet timelines and offer patient centered care. Must be able to handle confidential information appropriately. Must possess confidence, flexibility, initiative and the ability to maturely deal with unexpected demands and incidents.
SPECIFIC DUTIES AND RESPONSIBLITIES:
- Types and prepares letters, technical reports, coordinates flyers and other memoranda for the Behavioral Health (BH) and Social Services (SS) Departments. Maintains and updates files, binders, records, emails, and inventory lists.
- Screens and refers telephone calls to appropriate personnel within the department. Maintains schedules of BH and SS staff and coordinates patient appointments as needed.
- Administrative duties are completed accurately and delivered with high quality and in a timely manner.
- Support director, supervisors and employees through a variety of tasks related to organization and communication. May act as a liaison with other departments and outside agencies.
- Coordinates meetings, which may include picking up/ordering supplies, creating
agendas, setting up room and logistics, and sending out meeting notices.
- Responsible for compiling data, and preparing papers for consideration and presentation by BH/SS Directors, Program Managers, and staff as requested.
- Responsible for providing administrative skills such as filing, organizing, binding, and computer specifically Microsoft Office i.e. Word, Excel, Power Point, etc, along with knowledge skills and ability to work with Electronic Health Records.
- Organizing and maintaining BH/SS meeting areas, ensuring supplies are stocked and department flyers are updated. Also responsible for ensuring the common area is clean and presentable to the community.
- Works in cooperation with other assistants to cover phones.
- Attend meetings to take notes and record meetings as requested.
- Ability to handle phone calls from clients in crisis and provide an appropriate referral or information.
- May facilitate Billing and Insurance process for Behavioral Health patients as requested.
- May assist with Purchased and Referred Care service (contacting patients to discuss approvals/denials)
- Assist in the coordination of client transports for appointments and community events. Responsible for collecting mileage sheets.
- May be required to report to other SIHC locations, on occasion, to assist with clerical and receptionist duties.
- Maintain confidentiality and adhere to all laws governing communication and files protected by HIPAA legislation (42 CFR and 45 CFR, Parts 160 & 164).
- Works independently and within a team
18. Ability to work a flexible schedule may be required based on need.
19. Other duties as assigned.
QUALIFICATIONS:
Education/Experience: Applicant must have a positive attitude with a willingness to serve. Training and experience in clerical and secretarial duties is required. Applicant must be able to work with minimal supervision. Proficient in mental health services and programs. Able to type a minimum typing speed of 50 words per minute. Experience and knowledge working with Electronic Health Records preferred. An Associate’s Degree or Bachelor’s Degree in a social services discipline is preferred. Applicant must have experience and/or education in de-escalation of volatile situations. Applicant must possess strong customer service and computer skills, including proficiency with Word, Excel, Outlook, and Publisher. Billing experience with CPT and ICD-10 coding is preferred. Strong attention to detail is required. Applicant must be able to proofread own work and other correspondence. Must be 18 years of age or older.
License: A valid California driver’s license will be required at the time of appointment and must be maintained throughout employment.
Applicant must be insurable under SIHC vehicle insurance policy at the time of hire and throughout employment.
Certifications and/or licenses appropriate to the positions required education and profession must also be valid and maintained.
Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds and to resolve conflicts, negotiates situations, and facilitate consensus.
Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.
Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally have a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations.
Character: Applicants must have a reputation for honesty and trustworthiness. Must be responsible and able to exercise good judgment, accept administrative supervision, follow detail, including the ability to interact effectively and communicate with people in a professional and courteous manner. The applicant must be able to maintain confidentiality and relate with Indian clients in a sensitive and culturally relevant manner. Must be team-effort oriented.
Other: Applicants must have the ability to evaluate a client’s needs. Obtain needed patient services for the client, including making referrals as necessary. Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray, and blood/urine screening test. Health must be adequate to perform all duties of the position.
INDIAN PREFERENCE:
INDIAN PREFERENCE: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA). To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.
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