Job Opportunities in United States
November 19, 2024
Atlantic Theater Company
New York
PART TIME
AUDIENCE SERVICES REPRESENTATIVE
Atlantic Theater Company, the award-winning Off-Broadway theater and NAST-accredited Acting School, seeks part-time Audience Services Representatives to serve as the primary point of contact for audiences of Atlantic. In this customer service role, you will process ticket orders, assist with membership inquiries, and field a variety of questions from our audience members. An ideal candidate will possess great communication skills, ability to listen and resolve inquiries satisfactorily, be detail oriented, present a positive attitude, and have a passion for the performing arts. This position requires a flexible work schedule that may include weekends and evenings as needed.
Responsibilities:
To apply, please send a cover letter and resume to the attention of Ian Kennedy, Audience Services Manager, at jobs@atlantictheater.org. No phone calls, please. Atlantic Theater Company is an equal opportunity employer. Candidates who identify as BIPOC, queer, trans, non-binary, candidates with disabilities, or candidates who are parents or immigrants are encouraged to apply.
Responsibilities:
- Ensure all Atlantic audiences receive relevant, personalized, and positive attention.
- Answer inbound phone calls to assist customers purchasing/exchanging tickets or calling to resolve an individual issue. This may include managing challenging situations professionally with a focus on prompt resolution.
- Make outbound calls pitching memberships, soliciting donations, and conducting other campaigns facilitated by Atlantic.
- Assist customers with inquiries regarding their orders, exchanges, refunds, accessibility, theater information, and any performance related details.
- Communicate with customers virtually via email and the Live Chat website feature.
- Maintain a detailed knowledge of Atlantic’s programming, sales techniques, policies, and customer service standards.
- Help process and track third-party ticket orders, complimentary ticket requests, and fulfill House Seat requests.
- Work on-site at Atlantic’s theaters to distribute tickets and help facilitate pre-show duties to ensure a welcoming experience for our audiences.
- Additional duties as assigned.
- Previous experience in a customer service or clerical position is required.
- Working with Spektrix (and/or other ticketing system) is preferred.
- House managing or ushering experience is a plus.
- Comfortability and flexibility with a fast-paced environment.
- The ability to work independently and be self-motivated.
- A fundamental understanding of office technology such as Microsoft Suite, Google Drive, desktop computers, and printers.
- A passion for and experience with the performing arts is preferred.
To apply, please send a cover letter and resume to the attention of Ian Kennedy, Audience Services Manager, at jobs@atlantictheater.org. No phone calls, please. Atlantic Theater Company is an equal opportunity employer. Candidates who identify as BIPOC, queer, trans, non-binary, candidates with disabilities, or candidates who are parents or immigrants are encouraged to apply.
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