November 15, 2024

Iron Era Solutions

Fresno

FULL TIME

AT&T Customer Support Associate

Iron Era Solutions is a multi-faceted customer acquisition and consulting firm with a primary objective to help clients find reliable customer service solutions for longevity and stability. At the heart of what we do, our purpose is to increase the ease and accessibility of consumers through one conversation at a time. We're a global leader in creating and executing customer service experiences, serving the world's biggest brands across the local area and our most recent brand partnership is with AT&T to promote their 5G service options. Our Customer Support Associates are the face and voice of the brand. If you are ready to start a career with a firm whose values center around quality training, consistent communication & top of the line mentorship, then our AT&T Customer Support Associate position is the next step for you.
We Are Looking For An AT&T Customer Support Associate Who Can:

Meet directly with potential customers and provide information about services, products, billing, and related topics
Close sales with prospective customers and build genuine relationships to drive customer retention
Review accuracy of customer account information and document changes to be made to exceed customer satisfaction
Work with Customer Support Associates and sales team members to achieve measurable customer service targets
Possess a welcoming demeanor towards customers when presented with challenges or objections
Provide continuous effort to increase the quality of the customer experience, drive company morale and improve business
Attend training seminars and client meetings to stay on top of relevant product knowledge, current sales promotions, new product launches, and customer acquisition tactics

We Show Our Appreciation For Our AT&T Customer Support Associates With The Following Perks:

Inclusivity within our staff and a diverse team environment
Professional development and growth opportunities
Company funded traveling activities
Hands-on training tailored to your learning style
Weekly pay, bonuses, and incentives

We Require The Following From Our AT&T Customer Support Associates:

High School diploma or hold an equivalent GED
Ability to manage time wisely and efficiently accomplish assigned tasks
Proven ability to implement constructive criticism and learn at an accelerated pace
Energetic and positive team player, ability to operate in a team environment and independently
Ability to stay calm, cool, and collected with demanding customers at all times
Positive and considerate attitude towards all interactions with customers and staff members
Posses high-quality relationships with senior customer service and sales staff
Implement and adhere to internal policies and procedures