November 19, 2024

Neiman Marcus

New York

FULL TIME

Associate Experience Supervisor

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group.
The Opportunity
Bergdorf Goodman is seeking a passionate Associate Experience Supervisor to design, develop, and lead our associate engagement & experience strategy. Reporting to the Manager, Retail Operations, this role will serve as a cross-functional partner to various departments ensuring alignment between our cultural strategy, engagement initiatives, associate experience and business needs.
In this role, you will supervise a team focused on the Employee dining experience, guiding them to develop enrichment opportunities to enhance the overall associate experience. In addition, you will oversee the development and implementation of energizing and meaningful associate activations and engagement programs. You will establish the associate experience strategy in collaboration with various store leadership teams to design an integrated and meaningful associate experience resulting in improved satisfaction and increased retention.
Responsibilities & Duties

Lead the front-of-house employee café team to create the best possible employee experience (Director, Restaurants will manage menu and food options along with kitchen staff).
Partner with Restaurant leadership to enhance the menu and provide seasonal options.
Set the standards for hospitality, basic menu knowledge, service execution and communication, including setting weekly schedule and assigning areas of responsibilities to team members.
Ensure shifts are run in a smooth manner, scheduling appropriate team coverage over peak times, and accounts for any unexpected problems or emergencies that may arise.
Create and monitor employee satisfaction survey program to ensure café is meeting employee expectations.
Work with the kitchen staff to ensure efficient flow of product to ensure an excellent employee experience.
Accurately practice, execute, and enforce all BG initiatives and policies with improvement to quality, service, and operations and ensure employee compliance.
Role model exceptional service and support the team at every level.
Support the creation of programs, communication, and workplace experiences to enhance the associate lifecycle from onboarding to off-boarding along with critical touch points throughout such as engagement, recognition and wellbeing.
Research best practices for engagement initiatives and continuously improve the effectiveness of our programs through relevant feedback and innovative techniques.
Ensure cohesion between cultural survey results, associate feedback, recognition initiatives and associate to enable associate growth and energy.
Partner with internal stakeholders to design associate engagement programs and activations that nurture a positive and energized workplace experience while optimizing productivity and realizing organizational goals.
Monitor and evaluate the impact of engagement and experience initiatives by tracking key metrics and reporting outcomes to leadership.

Qualifications

Technical Qualifications

1-2 Years of management experience within the service industry.

Acute attention to detail.

Strong organizational skills.

Ability to build authentic relationships and work collaboratively across teams and functions.

Ability to prioritize, effectively managing multiple workstreams running simultaneously.

Strong project management ability, seeing events through from conception to execution.

Proficiency in Microsoft Office Suite

Proficiency in Spanish is a plus.

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave, Paid Family Leave, and Adoption Support

Paid Time Off

Retirement Savings Plan (401K) and Life Insurance

Financial Solutions

NMG Associates Core Discount of 30%

Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, e Commerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at Applicant Support@Neiman Marcus.com.

Primary Location: United States of America-New York-NEW YORK-New York-Bergdorf Goodman Women's

Job: Retail Store Customer Service

Job Posting: Nov 19, 2024, 12:46:09 PM

Overtime Status: Exempt

Maximum Pay Range $: 75,000.00

Minimum Pay Range $: 65,000.00

Application Deadline: Applications are accepted on an ongoing basis