November 15, 2024

Applebee's

District Heights

FULL TIME

Assistant Manager

POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS:

Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
- Ensures prompt, friendly service according to company guidelines
- Ensures the immediate response and correction of all verbal guest complaints
- Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
- Assists in maintaining adequate inventory levels
- Ensures product preparation and presentation uncompromisingly meeting company standards
- Maintains and enforces effective safety and security programs according to company policy and government standards
- Promotes and supervises restaurant organization, cleanliness and sanitation
- Assists in executing all incentive contests and educates associates on promotions and new menu offerings
Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
Assists in maintaining Team Member and administrative functions as related to a supervisory shift role

Responsible for all opening and closing procedures of the restaurant during assigned shifts
Assists in managing standards and commitment to quality during a shift
Assists in managing daily and weekly reports applicable to a shift
Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
Development of Team Leads, and Team Members for growth within the company during a shift
Performs other related duties as required and assigned

EQUIPMENT/ COMPUTER SKILLS:

Computers
Phones
Scanners
Photocopiers
filing cabinets
fax machines
Microsoft Suite
Applebee’s systems and software

LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members

MINIMUM QUALIFICATIONS:

High School Degree or equivalent education and/or experience;
One to Two (1-2) years of guest service experience;
One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
Positive attitude and the ability to handle highly difficult guest interactions;
21+ years old
Serv Safe Alcohol and Food Certification a plus
Reading, writing, basic math and verbal communication skills in English is required
Bi-lingual experience a plus
Ability to pass company background check
Reliable transportation and government issued driver’s license required
Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

KEY COMPENTENCIES:

Passion for hospitality
Highly trustworthy
Organized
Detail oriented
Demonstrates care and concern
Developer of others
Goal orientated

PHYSICAL DEMANDS:

Mobility required during the entire shift
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
Must be able to speak clearly and listen attentively to guests and other employees

Travel: Estimated amount of travel is negligible

WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brand: Applebee's
Address: 3447 Donnell Drive District Heights, MD - 20747
Property Description: 7984 - Forestville, MD
Property Number: 79084