November 16, 2024

Great Day Improvements: A Family of Brands

Naperville

FULL TIME

Apex - Field Supervisor Technician

Overview: Apex - Field Supervisor Technician

The Field Supervisor will need great leadership skills and impeccable customer service skills, as well as measure, install, and test products and provide customers with instructions on the proper usage of the product. He/She will have to travel to our customers' homes or businesses to perform repairs and routine maintenance. He/She should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift heavy equipment. As the Field Supervisor, the candidate will also be responsible for some administrative work.

Responsibilities:

ESSENTIAL FUNCTIONS

Conducting routine inspection and provide accurate measurements of doors and windows
Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs
Provide accurate measurements of doors and windows
Coordinate required return visits; convey needed services, materials, and labor
Perform post-installation inspections
Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions
Promoting the company's services
Maintaining your technical and mechanical skills
Perform administrative tasks such as, but not limited to; approving sizes and measurements for window and door orders, scanning installer invoices into the system, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.
Develop and maintain a high frequency of positive customer reviews.

Qualifications:

Previous experience servicing windows and doors.
Previous experience in exterior window and door replacement products.
Valid Driver’s License and driving record acceptable to insurance company

ADDITIONAL REQUIREMENTS

Ability to work independently and as a team.
Impeccable Customer service Skills
Managing overtime on service calls with patience and not rushing the job.
Excellent customer service and communication skills.
The ability to diagnose and solve problems based on customers' non-technical descriptions.
Strong working knowledge of equipment and tools used in the industry.
Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Travel within radius of Apex Energy Solutions Columbus location.

Apex is an Equal Employment Opportunity Employer

#INDAPEX

Apex Energy Solutions is innovative and flexible. Note that some markets are for a relationship with Apex Energy Solutions, part of Great Day Improvements, LLC. Other markets are franchises, and the relationship will be with the franchise owner.