Job Opportunities in United Kingdom

Position: Workplace Facilities Co-Ordinator/Receptionist
Salary: £26,500 per annum
Hours: 40 hours per week, Monday to Friday
About the Role:
We are excited to offer an excellent opportunity for a seasoned Workplace Concierge/Facilities Coordinator to join our team in a prestigious five-star corporate setting in a fast paced environment committed to Customer Excellence.

Key Responsibilities:

• Serve as the primary point of contact for all internal and external visitors, ensuring a warm and professional welcome. This will include being the first point of contact on the reception as well as rotating with your colleagues to ensure a cross trained flexible team with a common goal.

• Deliver exceptional service standards in all activities and interactions.

• Collaborate seamlessly with the Workplace Team to provide integrated support to our client.

• Foster strong relationships with key stakeholders, anticipating their needs and ensuring a positive and productive work environment for both colleagues and clients.

• Facilitate courier deliveries, data archiving, and mail movement for the business.

• Manage and order stationery stock for the business.

• Ensure a tidy and clean appearance across the floor, including desks, collaboration spaces, and breakout areas.

• Act as the first point of contact for FM-related issues, logging calls on behalf of building occupants and directing them to the appropriate department.

• Communicate regularly with each Floor Lead through monthly meetings to address issues, queries, and outstanding works.

• Maintain a visible presence on the floors.

• Manage and allocate workplace lockers in accordance with client protocols.

• Support incident management for fire evacuations in line with client protocols.

• Set up and manage all meeting spaces, overseeing bookings using the Condeco desk booking system.

• Assist with the management and coordination of small works on the floors.

• Provide staff inductions, explaining agile working practices, health and safety elements such as fire alarms, and general wayfinding information.

• Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.

• Fulfill all reasonable requests from visitors and colleagues to ensure their comfort, satisfaction, and safety.

• Coordinate and collate management information as required by the Soft Services Manager, including reports, service failures, work volumes, contract performance, and audit results.

• Work with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.

• Undertake periodic reviews of service delivery to identify areas for improvement and cost savings.

• First Aid and Mental Health training is desired but can be provided.

• Complete all mandatory e-learning modules and toolbox talks.

• Coordinate and support events from conception to delivery, requiring communication with the host.

• Provide flexibility to support the team during leave and sickness cover.

• Offer IT technology support for meeting rooms and personal spaces, including Microsoft Teams Room technology and AV equipment.

• Support any reasonable request made by your line manager.

Must Have:

• Proficiency with the Microsoft Office suite, including Word, Excel, Power Point, and Outlook, and the ability to support printing and audio-visual solutions.

• Proven experience in a strong customer service environment.

• High-quality interpersonal skills, with excellent written and spoken communication abilities for both individuals and groups.

• Self-discipline and the ability to work independently, making decisions without needing to refer to a line manager.

· A flexible and adaptable approach to work, with strong problem-solving skills. · The ability to handle conflict situations positively.