November 6, 2024

The Dentalist

Grange

FULL TIME

Treatment Coordinator

Sales Closer at The Dentalist is responsible for converting prospective patients into committed clients by guiding them through treatment options, addressing their concerns, and securing their commitment to proceed with recommended dental services. This role is key to driving revenue and enhancing patient satisfaction, ensuring that patients feel informed, comfortable, and confident in their treatment decisions.
Role Overview:
The Sales Closer will play a crucial role in engaging prospective and existing patients, explaining dental treatment options, handling patient queries, and effectively closing sales for a variety of dental procedures. They will work closely with the clinical and administrative teams to ensure patients are well-informed and encouraged to proceed with their treatment plans. This role requires a combination of sales skills, empathy, and knowledge of dental services to help patients make informed choices.
Key Responsibilities:

Patient Consultations and Sales:
Present dental treatment options (composite bonding, clear aligners, implants) clearly, explaining benefits, costs, and timeframes.
Address patient questions, concerns, and objections to facilitate informed decision-making.
Secure patient commitment to proceed with treatments by effectively communicating value and urgency.
Sales Process Management:
Follow up with patients who have shown interest but have not yet committed to a treatment plan.
Keep track of patient interactions, next steps, and outcomes using CRM software or patient management systems.
Manage and document each stage of the sales pipeline, from initial inquiry through to booking.
Coordinate with clinical staff to schedule initial treatments and consultations once a sale is closed.
Customer Service and Relationship Building:
Build strong relationships with patients, providing them with a caring and professional experience that enhances clinic reputation.
Offer empathetic support and reassurance, helping patients overcome fears related to dental procedures.
Provide exceptional aftercare follow-up to ensure patients are satisfied and well-supported post-consultation.
Collaboration with Clinic Staff:
Liaise with dentists, hygienists, and administrative staff to ensure seamless patient handover post-sale.
Work with marketing teams to improve lead quality and ensure accurate communication about clinic offerings.
Discuss payment plans or financing options with patients.
Sales Goals and Reporting:
Achieve or exceed monthly and quarterly sales targets set by the clinic.
Regularly report on sales performance, conversion rates, and patient feedback to management.
Provide insights on patient needs and common questions to help shape clinic offerings and marketing strategies.

Requirements:

Experience: 1-3 years of experience in a sales, patient coordination, or treatment coordination role, ideally within the healthcare or dental industry.
Skills: Strong sales and communication skills, with the ability to explain complex dental treatments in simple terms. Empathy, patience, and a focus on building trust with patients.
Knowledge: Basic understanding of dental procedures (training will be provided if necessary).
Technology: Proficient in using CRM systems, patient management software, and Microsoft Office suite.
Qualifications: Sales training, certification, or a background in customer service is advantageous.

Key Skills:

Effective Communication: Ability to communicate clearly and build trust with patients.
Empathy and Patience: Understand patient concerns and provide reassurance where needed.
Persuasiveness: Skilled in handling objections and encouraging patients to proceed with treatment.
Goal-Oriented: Strong focus on meeting sales targets and improving conversion rates.
Team Collaboration: Ability to work well with clinic staff to ensure a smooth and positive patient experience.

Benefits: