Trainee Parts Advisor

October 14, 2024

Hawco Group

Inverness

FULL TIME

Trainee Parts Advisor

We are recruiting for a Trainee Parts Advisor to join our Volkswagen Inverness team with the opportunity to progress within the Aftersales team.

As a Parts Advisor you will be an integral member of the Aftersales team. You will be responsible for the day to day running of the parts department as well as delivering outstanding customer service every time. This is a full-time, permanent role working 42.5 hours per week, Monday - Friday: 8:30am - 5:30pm.

Working for Hawco Group you will be part of one of the few remaining family owned car retailers which has over 65 years’ experience delivering excellent service to motorists in the north of Scotland.

Key Responsibilities:

To receive and identify stock
Check goods from suppliers to ensure they conform to requirements and are of a suitable standard
To correctly locate items in the Parts Department
To ensure accurate identification of customers’ needs by means of parts catalogues
To conduct all transactions with customers and other departments with the utmost courtesy
To ensure customer satisfaction and service are fully understood and are communicated to other members of staff
To comply with any reasonable task assigned to you by your line manager to ensure the smooth running of the company
Responsibility for general storage conditions, preservation of stored goods including monitoring of shelf life products, stock rotation and check and receipt of incoming parts stock
To ensure that all required parts for any particular repair or service and additional accessories are offered to customers
To order parts to the customers requirements quoting delivery times and prices accurately
To ensure all paperwork, documentation and requisitions are properly recorded within stock control system

What you’ll need:

Previous experience in a Parts or Aftersales environment would be advantageous
An interest in the motor industry
Strong attention to detail
Excellent interpersonal skills with enthusiasm for great customer service
A smart and professional appearance
Has initiative and can self-manage
Professional telephone manner
Organised and an efficient timekeeper
Computer and IT literate
Team-player
A full and valid UK Driving Licence

Our Offer to You:

Generous Annual Leave
Competitive Salary
Extensive Brand Training
Great learning and career opportunities
Discount on new and used cars
Discounted servicing, parts and accessories
Contributory Pension Scheme
Cycle to Work Scheme
Wellbeing Scheme

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

We reserve the right to close the role prior to the advertised closing date should a suitable applicant be found.

Before applying for this position, please be aware of our Applicant Privacy Notice at https://www.hawcogroup.co.uk/.

We regret to inform you that this job opportunity is no longer available