Job Opportunities in United Kingdom

Average Hours Per week: 20.5 hrs

Week 1 Mon - Thurs 17:00 - 22:00 (20 hours per week)

Week 2 Fri - Sun 14:00- 22:00 (21 hours per week)

Crawley Hospital is offering a Switchboard Operator position. The role requires previous experience in switchboard operations, as well as outstanding communication, teamwork, and IT skills. Opportunities to take on additional shifts are also available.

As a valued team member, the operator plays a crucial role in operating the switchboard and providing assistance to patients, visitors, and staff with efficiency and dedication. By maintaining strong working relationships and effective communication, we ensure the highest level of facilities services to support personal and departmental objectives.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions, and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
Excellent training and development opportunities
Research opportunities
Cost-effective workplace nurseries in Crawley, Hove and Brighton
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
Located in stunning Sussex, with easy access to the South Downs and the coast
Access to a wide range of benefits and discounts for NHS staff

Main Duties

Operate the telephone console (computer and screen based switchboard) to ensure an excellent telecom service is maintained at all times.

Answer calls efficiently and politely connecting to the appropriate extension.

Use initiative to direct enquiries to the correct destination.

Provide an answering service to staff.

Deal with the emergency alarm panels as per policy and procedures.

Contact personnel (Facilities) and direct to required locations.

Carry out regular testing on radios.

Deal efficiently and politely with visitors to the department.

Follow procedures to contact on-call members of staff when required.

Book taxis for departments, with appropriate authorisation and maintain accurate records.

Book the Courier service for the Pathology Department and keep accurate records.

Log and report all telephone, switchboard and emergency panel faults to the relevant department.

Main Responsibilities

Undertake training as necessary in line with the development planning

To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

To contribute positively to the effectiveness and efficiency of the team in which you work.

Please see job description and person spec attached for more details.