September 20, 2024

Active Reality

Belfast

OTHER

Senior Games Master - Belfast

Company description
Active Reality is like Virtual Reality but 10X the experience!
So let's take a step back and explain what Virtual Reality (VR) is first.
VR is a technology involving a headset with 3D vision and sound that allows you to feel like you are somewhere else (a virtual world). We like to describe it as being “in” a game or movie-like experience, not just watching it on a TV screen. You can look around and hear everything around you, just as if you are there. The first time you experience it, the immersion can take your breath away! The only thing that breaks the feeling of total immersion is you are not moving, but have to use a controller to move around the virtual world.
With Active Reality, we achieve full immersion! We use advanced technology and sensors in an ‘arena’ that allows you to move around as you would in ‘real life’. All experiences are multiplayer, so you and friends are in the same physical and virtual worlds. You are able to see your friends' avatars. You can all run, walk, jump and even 'high five' all in the virtual world. You become fully immersed and totally forget about the ‘outside world’, it is truly mind blowing!
Active Reality is as active as using some of the gym equipment, so forget about limiting ‘screen time’, your heart will be racing, you’ll have a huge grin and you’ll be craving more.
Trust us, once you have experienced Active Reality, you will see this as the future of active leisure.
Introduction: Are you looking for an opportunity to work for a rapidly growing startup in the gaming industry? We are looking for people with a passion for gaming, and equally passionate about customer service.
A growth mindset is a must. This is the launchpad of an exciting career journey in a cutting-edge start-up, with world-changing ambitions and the chance to grow as part of our team.
If you have a passion for gaming this could quite possibly be your dream job!
About Us:
Active Reality (AR) are the pioneers of active location-based Virtual Reality (VR) and Virtual Reality e Sports leagues.
Active Reality is a fully immersive VR experience. Players enter the AR Arena, where your body is your controller. You are transported to a huge virtual world where you can play, compete, run, jump and even 'high five'.
Role Overview:
As a Games Master, you are the face of Active Reality, ensuring every player walks away with an unforgettable experience. You’ll manage our arena's, maintain tech in our venues, and provide top-notch customer service. This role also offers opportunities to support our marketing efforts and test the latest gaming hardware and software.
The key responsibilities for our Senior role include include:

Ensuring every customer has the best experience, and goes home raving to their friends.

Bringing energy and quick thinking problems solving every session

Managing other games masters and being first point of contact for any issues

Managing our existing games rooms, ensuring that Virtual Reality rooms are ready for our customers - equipment is working, the room is clean & up to our high COVID standards

Responsible for scheduling Games Master rotas

Interacting with our customers, making sure everything is taken care of, training them on how to use the equipment

Managing any customer issues in a professional and timely manner

Interacting with our partners (venue owners) ensuring we have a strong relationship. Making sure that any issues are quickly resolved, offering training & support to their staff

Supporting our Marketing & promotional activity

Testing new gaming hardware & software

Acting as the first point of technical support between our suppliers, venues and customers

Key skills:

Proven experience in providing a great customer experience

Experience with IT and an ability to quickly learn about new hardware and software

Interest, or preferably a passion for gaming

Some experience in marketing or promotional activity (experience with Digital Marketing or CRM a bonus)

Personality:

We are looking for someone who is confident, outgoing, personable and can be the face of our business

Everyone says it but we mean it - we want someone that has a can-do attitude, turns themselves to any task and always approaches the role with a positive vibe

An independent and autonomous mindset - we want someone who can be given direction and then get on with it, a problem solver - fix things, help people, come up with new ideas

Flexibility - we are a start-up and the next two years will see rapid growth and expansion across the UK, there will be some early starts, late evenings, weekends. You are will be part of the founding team so it’s down to you to make it happen

We can’t promise this will be an easy job, but we can promise it will be bags of fun and an engine of personal and professional development

If you’re looking for a new role and think this could be the right challenge for you then we would love to hear from you. Send us your CV or Linked In profile & a short message about what makes you awesome!
Job Type: Casual
Pay: £12.50 per hour