Job Opportunities in United Kingdom

Be part of the family...
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
Crieff Hydro Hotel
In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone!
About the role
You’ll be a key member of our Resort Sales team, and play a vital role in the start of the customer journey, helping to create memorable guest experiences. As a Reservations Advisor, you’ll be the first point of contact for all our guests’ pre-stay needs across the family of hotels – assisting them in planning their hotel stays or day visits with warmth and professionalism.
Some of your main responsibilities will include handling inbound communications via phone, email and live chat, outbound pre-arrival customer service calls, upselling and providing accurate information about room availability, rates, spa, dinning and activities. You’ll ensure guest preferences and special requests are accommodated seamlessly, collaborating with other departments where necessary. So, if you’re great at talking to guests and you have a passion for helping people, you will fit right in.
Ideally, you’ll have customer service experience in a hospitality setting however all relevant experience will be considered. Your passion for delivering exceptional customer service will shine as you assist guests in planning their perfect holiday.
The ability to sell is a must, and you’ll enjoy working to exceed sales targets. You'll be an effective communicator and demonstrate a passion for high levels of customer service and attention to detail. You’ll have good numeracy, literacy, and computer skills.
What we need from you:
Acting as a brand ambassador at all times, you’ll be filled with enthusiasm for creating memories for guests that will stay with them for a lifetime.

• Customer service experience – ideally in a similar role.
• Flexibility – there is no problem you can’t fix.
• Organised with a keen attention to detail – you’ll keep us right.
• An eagerness for developing customer relationships – the ability to give the customer a memorable experience by matching their requirements to our amazing facilities.

What you'll get from us

• The opportunity to work in a friendly, forward thinking company with development as a priority – could you be our next Resort Sales Supervisor?
• Internal career opportunities among a wide range of roles, departments and branches.
• Opportunities to apply for our Be A Leader development program.
• Unique benefits including pension contributions, recommend a friend initiative and our cycle to work scheme, allowing you to buy a bike tax-free.
• Discounts on leisure memberships, hotel activities, retail, and food and beverages.
• Team Rate rooms at all of our hotels – where will you choose to explore on your days off?
• Live in accommodation on-site may be available and is inclusive of bills.