November 8, 2024

PrimaryCareCareers

Norwich

OTHER

Patient Co-ordinator

About the Role

Marriott's Medical Practices have an exciting opportunity to grow our team of patient coordinators and to further develop our progressive team. This will be on a part-time basis of 23.5 hours per week. After 6 months, the salary will increase to £12.00 per hour.
The position will be based across both Taverham Surgery and Bacon Road Medical Centre.
We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates.

The main purpose of the role is to:

Offer general assistance to the practice team & project a positive & friendly image to patients and other visitors, either in person or via the telephone.
Ensure that all our patients have access to a safe surgery environment.
Receive, assist, & direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, & effective way.
Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff & other members of the practice team.
Ensure accurate documentation within patient records via Systm One.
Monitor and respond to online communications via our online system, patchs.

About the Candidate

You will have the following skills/experience:

Essential:

Good general secondary education.
Excellent communication (oral and written) skills and outstanding interpersonal skills.
Excellent keyboard and computer skills.
Ability to listen and empathise.
Appropriate IT knowledge, skills, and experience.
Negotiating skills and problem solving.
Good time management.
An understanding, acceptance, and adherence to the need for strict confidentiality.
Ability to work without direct supervision and determine own workload priorities.
Ability to work as part of an integrated multi-skilled team.
Pleasant and articulate.
Able to work under pressure.
Able to work in a changing environment.
Able to use own initiative.
Honest, caring, pleasant, sympathetic, good humoured and always displays integrity.
Willing to work flexible hours as necessary.

Desirable:

Experience of working in public reception environment.
Experience of using a clinical medical system, or similar.
Experience of dealing with the public/patients.
Experience of dealing with the public on the telephone.
Customer care training.
Experience of using Systm One.
Knowledge of primary care in the NHS.

About Us

We have a friendly and supportive team who are passionate about providing top quality service to our 13,000 patients across the Bacon Road Medical Centre and Taverham Surgery.

To help make the surgeries a good place to work and bring the team together we offer raining opportunities and CPD events as well as team building events, charity day events and social events. Many staff take part in park runs, either running them or helping the event organisers.
Our staff have access to free on-site parking, Blue Light discount cards, wellbeing champions and our social group Whatsapp account. We pride ourselves on having built a culture where all staff are approachable and supportive. Other benefits include company pension and sick pay.

Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.