Job Opportunities in United Kingdom
November 8, 2024
record uk
Glasgow
PART TIME
Out of Hours Helpdesk Advisor (Part Time)
Company Info
Record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide.
We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout the UK to a wide range of organisations and clients.
Due to continued growth and high demand for its services, the company is now seeking to recruit a suitable candidate to join the Service Team to cover out of hours service calls.
Job Description
This is a home based role reporting to the Helpdesk Team Leader. This role will consist of working to a rotational shift pattern, covering evening, weekend and on-call work.
When doing the evening shift, the requirement would be that from 16:00 to 23:00 the mailbox would be monitored and then from 23:00 to 07:00, you will be on-call to answer any emergency calls that come through.
The main requirement of the role is to ensure all calls during out of hours are attended and completed within the client specified SLAs and to provide updates as required.
The role is part-time, covering days and nights and weekends on a rotational shift pattern.
Key Responsibilities and Accountabilities:
If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:
This role will allow primarily for working from home, however training will take place at our head office and occasional days at the office will be required thereafter.
Job Type: Part-time
Benefits:
Record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide.
We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout the UK to a wide range of organisations and clients.
Due to continued growth and high demand for its services, the company is now seeking to recruit a suitable candidate to join the Service Team to cover out of hours service calls.
Job Description
This is a home based role reporting to the Helpdesk Team Leader. This role will consist of working to a rotational shift pattern, covering evening, weekend and on-call work.
When doing the evening shift, the requirement would be that from 16:00 to 23:00 the mailbox would be monitored and then from 23:00 to 07:00, you will be on-call to answer any emergency calls that come through.
The main requirement of the role is to ensure all calls during out of hours are attended and completed within the client specified SLAs and to provide updates as required.
The role is part-time, covering days and nights and weekends on a rotational shift pattern.
Key Responsibilities and Accountabilities:
- Log all calls from clients on internal system and arrange labour to ensure job completion within the required timescales
- Ability to work under pressure positively to achieve response times for reactive works
- Customer communication, proactive customer updates and incoming call handling
- Efficient route planning of the call out engineers and ensure nearest engineer is allocated to reduce travel time.
- To provide technical support to customer where possible to prevent the need for emergency call out.
- Ensure Service Director and Client specific web sites are updated and in line with SLA’s
- Contribute to ISO Business Management systems.
- Good organisational skills
- Excellent communication skills
- Speed of thought, prioritisation and decision making skills
- Good problem solving skills
- Sense of urgency to work in a fast paced environment
- Ability to work in a fast paced environment
- Initial training and ad hoc training will take place at our head office (G720AH) therefore must be within commuting distance.
If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:
- Life assurance scheme.
- Enhanced sick pay.
- Annual salary review scheme.
- Access to an online employee benefits portal.
- Access to an extensive online training portal.
- Access to an Employee Assistance Program.
This role will allow primarily for working from home, however training will take place at our head office and occasional days at the office will be required thereafter.
- Hours: 15.5 hours per week.
- Holidays: 13 days (pro rata based on part-time hours)
- Salary: Negotiable – dependent on experience.
- Remote working from home.
- Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH
Job Type: Part-time
Benefits:
- Company pension
- Referral programme
- Sick pay
- Work from home
- Weekend availability
- Glasgow G72 0AH: reliably commute or plan to relocate before starting work (required)
- service helpdesk: 1 year (required)
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