Job Opportunities in United Kingdom

Banbridge Group Surgery requires Medical Receptionists for a large and busy GP practice. We require Temporary/Permanent and Full-Time/Part Time positions
We will also generate a waiting list for similar positions arising in the following 12 months. This may include full time/part time and permanent/temporary posts.
Application will only be accepted via our application form which can be found on our website at: www.banbridgegroupsurgery.co.uk
CRITERIA
Essential

• 5 GCSE's grade A - C (or equivalent) including English and Maths
• Customer Service Experience
• Keyboard and computer Skills

For a full list of our criteria and further information, please visit our website at www.banbridgegroupsurgery.co.uk
DUTIES
Reception

• Hand completed repeat prescriptions and fit notes to patients after confirming name and address details.
• Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
• Ensure reception and waiting areas are neat and tidy.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.

Telephones

• Receive and make calls as required.
• Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
• Ensure that telephone system is operational at the beginning of each day and switched over appropriately at lunchtime and at the end of each day.
• Working knowledge of telephone system during and after hours eg emergency line, activating answer phone when surgery closed.
• Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol.
• Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking is completed.
• Ensure that telephones are at all times answered promptly and politely.

Appointments System

• Ensure total familiarity with all appointment systems, including regular and incidental variations.
• Book appointments for patients ensuring sufficient information is recorded to identify patient/medical needs.
• Ensure that patients without appointments but needing an ‘urgent consultation’ are directed appropriately.

Administration

• Have a thorough knowledge of all Surgery procedures.
• Work in accordance with written protocols.
• File, retrieve and re-file records as required ensuring strict numerical order is adhered to.
• Fax and photocopy as required.

Other Duties

• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Assist the admin team in preparing patient letters for posting.
• Any other tasks allocated by Practice Manager.

Job Types: Full-time, Part-time, Permanent, Fixed term contract
Pay: £11.84 per hour
Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Application deadline: 18/11/2024
Reference ID: MEDRECNOV24