Local Repair Expert

October 14, 2024

HILTI

Glasgow

WHAT'S THE ROLE?
We are looking for a motivated and skilled Local Repair Expert to join our dynamic team in Glasgow. In this role, you will be a functional leader and repair expert specializing in 1-2 tool groups. As a Local Repair Expert you are a key player in helping us to grow and develop by using your expertise to deliver high quality services and solutions for our customers. If you are result-oriented person with a problem-solving attitude, and you thrive on delivering excellence in customer service, this is the opportunity for you.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 19th best super large organisation to work for in the Great Place to Work survey.
WHAT DOES THE ROLE INVOLVE?
As a Local Repair Expert you are responsible the implementation of the end-to-end repair service process within the service area. You will develop and lead technical competence of repairs within your assigned tool groups whilst ensuring all repairs are carried out in line with Hilti repair standards. You will be responsible for the initial training of all new technicians within your area of responsibilities, helping them develop the skills and knowledge to perform at a highest level.

In the role you are responsible for accurate levels of inventory and work closely with materials management & the spare parts warehouse to ensure a correct spare parts availability. You will also be in charge of reporting and monitoring KPI performance of tool groups of responsibility.

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

WHAT DO WE OFFER?
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Genuine career advancement (more than 80% of all leadership roles are filled internally)
6% employer pension contributions
Private Health Insurance and Employee Assistance Programme
Company vehicle and fuel card for sales roles
33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
Paid leave to work on charitable projects
Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
Different ways to work flexibly, including working from home and compressed hours
Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
Trips to locations such as Milan, New York and global HQ for high performers across all teams

WHAT YOU NEED IS:

Recognized 4-year technical apprenticeship in mechanical/electrical engineering or equivalent
3+ years of working experience in production environment, preference is quality system or standardization, processes related responsibilities
Leadership experience or experience coaching a team
Effective communication across internal and external stakeholders
Fluent in English
Availability to travel nationally and internationally, as required (approximately 10% of the time)

WHO SHOULD APPLY?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit.

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