Handling telephone calls and responding to e-mail enquiries from the public and existing clients with regards to a range of services which may support healthy behaviours. Signposting to local authority and community teams and booking appointments with various services 50% Following up and monitoring a caseload of clients through establishing a supportive relationship. Responding to missed appointments, arranging follow on sessions, appointments and onward referrals 20% Completing administrative tasks associated with the enquiries and operating a range of IT equipment and programmes to communicate in a timely manner to relevant internal and external teams 20% Compiling and presenting basic statistical data on retention and promotional performance 5% Carry out other miscellaneous duties associated with the role