Income Assistant

October 14, 2024

mhs homes

Chatham

OTHER

At mhs homes, our mission is to support our communities and enhance financial well-being. As Income Assistant, you will play a key role in recovering income from non-residential sources, including garages, sheds, parking spaces, customer recharges and former tenant debts. You will also provide administrative support to other members of the income team.
Role Overview:
Your main tasks will include issuing recharges, chasing garage arrears, recharge debts and former tenant debts, escalating relevant debts to outside agencies and serving notice to quit where garage debts are not paid. Additionally, you'll talk to customers when they have questions or problems. Also you will provide admin support and assistance to Income Officers focusing on proactive management of social housing tenancies and rent accounts.
Key Responsibilities:

Collaborating with external stakeholders including the DWP, Universal Credit and housing benefit department, to reduce debt
Working with Income Officers to support customers with repaying debt
Verifying tenants Universal Credit claims and making contact for first payment.
Monitoring incoming emails to providing first contact resolution
Providing a customer focussed rent and debt collection service for Garage arrears.
Making initial contact with former tenants following termination of tenancy to agree/negotiate a repayment plan.
Referring former tenants to debt collection agency
Dealing with current and former tenancy credits
Setting up, terminating and amending Direct debits
Providing administrative support within the team

We offer:

A performance based annual bonus + pension contributions matched up to 6%
28 days holiday + bank holidays and the option to buy/sell holiday
Training & Development and opportunities for continuing professional development including regular tool box talks
A great team of colleagues to work with
Regular social and charitable events and a range of wellbeing activities
Enhanced family leave policies
A really competitive package of flexible employee benefits including a cycle to work scheme
A fantastic working office environment overlooking the River Medway that’s accessible and inclusive
Free parking and disabled parking
Access to two holiday homes in Norfolk and Dorset

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

We regret to inform you that this job opportunity is no longer available