September 20, 2024

Carmarthenshire County Council

FULL TIME & OTHER

Housing Support Officer

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID:

767

Organisation:

Carmarthenshire County Council

Section:

Housing Services North

Number of vacancies:

Contract type:

Permanent Full Time

Location:

Carmarthenshire

Grade:

Grade E

Salary:

£24,294 - £27,334

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate :

£12.59 - £14.16

Contract Hours

Come and join our team

Our Estate and Tenancy Management Team provides an essential service to nine and half thousand tenants across the County.
The team is responsible for being visible and proactive in our housing estates to provide help and assistance to all our tenants but especially those that are most vulnerable or have complicated lifestyles. We want all of our tenants to feel well supported and that where they have difficulty in doing things for themselves, they can rely on us for that help. Your role will involve assisting tenants with matters including, but not limited to: affordability and budgeting skills, health and wellbeing, lifestyle skills, social/ community inclusion.
Our ideal candidate will be able to offer appropriate levels of support in a sensitive manner, considering the emotional and intellectual needs of the tenant, respecting their choice and privacy. Your duties will also require you to liaise with the wider housing management team, key services, other agencies, and professionals to deliver a holistic, person centred approach based on the tenants needs.
You will also need:

The ability to develop close working relationships with tenants and professionals;
Experience or understanding in housing related support service;
A positive attitude and the willingness to learn new skills;
Willingness to help others in a non-judgemental way and show empathy;
Flexibility and the willingness to assist with other housing requirements.

For an informal discussion about our vacancy please contact Gareth Williams (Housing Services Manager) on 07787402901.

DBS level:

An Enhanced Disclosure and Barring Service (DBS) check will be requested for this job

Welsh language level - Verbal:

Level 2 - You will need a basic level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.

Closing Date:

03/10/2024, 23:55

The Rewards
We offer an excellent benefits package including:

Competitive salary
Automatic enrolment into the Local Government Pension Scheme
Generous annual leave entitlement with the option of purchasing addition annual leave
Access to staff health and wellbeing support
Personal development and career progression
Staff discount schemes and other benefits e.g., cycle-to-work scheme
Flexible working and family friendly policies

Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Eligibility: You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work. Please Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.
Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.