Domestic Abuse Support Worker

September 20, 2024

Wilton House Services

Cardiff

FULL TIME & OTHER

I am recruiting several CARING and PASSIONATE Domestic Abuse Caseworkers on behalf of a fantastic service in the Cardiff City Center area. I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.
You will be supporting women and children by providing them with an individually tailored support package. There is a need to work flexibly Monday to Friday between the hours of 09:00 and 19:00 and also take part in an on-call service.
This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

Salary: £24,800
Hours: 35 Hours per week (Monday to Friday)
Contract: Permanent
Shifts: Flexible between 09:00 to 19:00 shifts
Location: Cardiff City Center

Benefits of the Domestic Abuse Caseworker role:

Generous Annual Leave Package 26 Days plus Bank Holidays
Pension
Life Assurance
Employee Assistance Program - supports your health and well-being at home and work
Flexi Working
Paid Company Sick Pay & Emergency Dependent Leave
Real Living Wage Employer
Bike to work scheme, among other benefits.

As a Support Assistant, you will be responsible for the following:

Be the first point of contact for service users via phone, email, online chat, text and face-to-face
Identify and assess the risks and needs of service users
Provide immediate crisis intervention
Making detailed and accurate reports and ensuring the CRM is always updated
Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services
Promote the service
Undertake training and development to enhance your skills and knowledge

Requirements:

Hold a Safe Lives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
Driving licence and access to own vehicle is essential
Have an understanding of domestic violence and abuse, including the impact on victims and their children
Understand child protection issues and how to effectively safeguard
Experience in engaging with external agencies
Have strong crisis management skills
Excellent IT and communication skills
Ability to provide practical and emotional support
Ability to manage own workload
Ability to work alone and as part of a team
If you want to make a real difference in lives click APPLY now!