Job Opportunities in United Kingdom
November 8, 2024
Blackwood Homes and Care
Edinburgh
FULL TIME
Customer Service Officer
Salary
£29,691 - £32,099
Contractual hours
35
Basis
Full Time
Region
Central
Job category/type
Customer Service
Date posted
07/11/2024
Job reference
REQ00022223
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, team-oriented environment? Join us at Blackwood as a Customer Service Officer, where you’ll play a vital role in providing first-class service across multiple channels to our customers.
As a Customer Service Officer, you will be the first point of contact for a variety of enquiries, including allocations, environmental issues, repairs, rent payments, arrears, and general inquiries. You will handle incoming and outbound calls, emails, and case management, ensuring that every customer interaction meets our high standards of excellence. Your role will involve working closely with the Customer Service Team Manager to monitor and enhance team performance, ensuring that our service standards are not just met, but exceeded.
Key Responsibilities:
- Deliver outstanding customer service across multiple channels, maintaining our commitment to putting customers at the heart of what we do.
- Support the team manager in workforce planning, ensuring consistent service levels and effective call management.
- Coordinate back-office activities to meet quality standards and deadlines.
- Handle customer complaints effectively, ensuring timely and satisfactory resolutions.
What You’ll Bring:
- Proven experience in customer service, ideally with a background in social housing or care.
- Strong communication, interpersonal, and organisational skills.
- Ability to manage a varied workload with a positive, solution-oriented approach.
- Knowledge of Microsoft Office 365, and a commitment to learning new technologies quickly.
- Empathy, resilience, and a commitment to Blackwood’s values.
Our employee benefits
- Access to Health and Wellbeing resources such as 24/7 Employee Assistance, 24 hour GP and Physiotherapy Program and in-house Mental Health First Aiders
- Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
Please read the Job Pack prior to completing an application pack. Blackwood are committed to diversity and inclusion and as a Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.
INTERNATIONAL APPLICANTS
Please note, this role is NOT eligible for sponsorship.
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