Contact Centre Agent

September 20, 2024

Optical Express Group

Glasgow

FULL TIME

Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £23,795
Following their recent acquisition, The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are currently recruiting for a Customer Care Advisor to join The Harley Medical Group, based in our call centre within St Vincent Street.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Each day will vary however the core components of your role will include:

Engaging with existing or potential customers/patients
Acting as first point of contact for internal and external customers
Handling customer enquiries quickly and efficiently
Booking consultations, sight tests and post-operative appointments
Maintain and develop product knowledge and customer service skills
Accurate maintenance of patient records

Essential skills

Excellent verbal and written communication skills
The ability to deal with customers over the telephone in a confident and professional manner
A willingness to learn
Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer

We regret to inform you that this job opportunity is no longer available