Job Opportunities in United Arab Emirates
July 3, 2024
Time Ruby Hotel Apartment
Sharjah
FULL TIME
Guest Service Agent
TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.
Job Responsibilities:
Ability to commute/relocate:
Job Responsibilities:
- Ensures incoming guests are given the highest possible personal service.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
- Greets guests on their arrival ensuring they feel expected and welcome.
- Ensures the guest receives the accommodation he/she is expecting.
- Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Maintains awareness of guest profile through the Opera guest history.
- Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
- Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
- Accurately administers Front Desk Clerical systems and procedures.
- Provides currency exchange services.
- Balances accounts of day’s business at end of shift.
- Comply with all laid down systems and procedures.
- Records all instances of refused business, with reasons of refusal.
- Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
- To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
- Promotes the hotels outlets and special events at all times.
- Maintains an awareness of competitor’s rates and occupancy levels.
- Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To adhere to Company and Hotel rules and regulations at all times.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- To assist the Duty Manager in any task outlined/detailed by him/her.
- To comply with any reasonable request made by management to the best of your ability.
- To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
- Hospitality: 1 year (Preferred)
We regret to inform you that this job opportunity is no longer available
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