Job Opportunities in Ukraine
August 14, 2024
Cloud Works
Харків
Technical Support Specialist
Requirements
-
English — upper-intermediate and higher (speaking and writing) - Understanding how local networks work (basic level)
- Understanding hardware specifics of personal computers
- Familiarity with Microsoft Office solutions or similar (Word, Excel)
- Time management skills
- Analytical mindset
- Ability to work in a team-based environment
- A systematic approach to problem-solving
Will be a plus
-
Work experience in technical support - Familiarity with i OS, i Pad OS
- Familiarity with any programming language
- Familiarity with GCP and k8s
- Familiarity with product development life-cycle
- Experience with databases and SQL
- Experience with ticketing systems (Zendesk, Jira)
- Experience with API (JSON and XML)
- Experience with any Unix systems
- Experience with e-commerce platforms (Shopify, Magento, SFC, Demandware)
- Experience with Power Shell or similar scripting tool
Responsibilities
-
Processing customers' requests - Simulating users' cases in the test environment;
- Communication with clients via phone calls, emails, Jira;
- Resolving product-related issues;
- Integration support;
- Bug reproducing / reporting;
- Data issues research;
Our company is always looking for professional and inspired people
We develop software for serving retailers with thousands of stores all around the world. Technical challenges we face we address using up-to-date technologies including .Net 6, Kubernetes, Google Cloud, Postgres, MSSQL, Elastic Search, Big Query, Helm, etc. Our team is pure backend, though we have neighbor teams: Mobile, Web-UI (you could join it if you want), SRE/Dev Ops, QA and BA. We do care about a healthy atmosphere in the team. We try to adjust members’ responsibilities to individual willings and skills (but keeping high quality of the product).
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