October 1, 2024

MTS Globe Turkey

Antalya

Reservation Executive - Antalya Region

We are looking for a Booking Agent to join our booking team in Türkiye. The role will report to the Product & Reservation Manager and will ensure that the requests from the tour operators are answered and will manage the necessary information flow between the hotel and the tour operator during the guests' stay.

Main responsibilities:

To ensure that the reservations are confirmed by the hotels
Respond to the requests of the guests and tour operators in a timely manner
Provide timely and accurate solutions to possible complaints of the Guests’ during their stay
Submitting change and cancellation requests to the hotels and getting their confirmations during the day
To answer all enquiries, professionally and consistently, ensuring all the guest's needs are identified and options are pro-actively suggested
Finding suitable alternatives in possible hotel changes and presenting them to tour operators, taking quick action in line with the response from the tour operator

University degree
At least 2 years of experience in the Reservation Department.
Teamwork skills, highly motivated, flexible, and open to change.
Good communications skills, with improved persuasion ability and human relationships.
High Office skills
Military service completed.
Advanced English in reading, writing & speaking.
Based in Antalya.