IT Support Specialist

October 11, 2024

Accenture

İstanbul

OTHER

About Industry X

A new area within Accenture Digital is Industry X, an advanced, digitally enabled, innovative, planning and investment approach for manufacturing and asset-intensive industries. In your role within our Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves into the core of industry in product development and manufacturing environments. You’ll help them transform their product, manufacturing and product-related services value chains in Products, Communications, Media, High Tech, Chemicals, Mining, Oil & Gas and Utilities. As part of Accenture Digital, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space.

What’s in it for you?

Flexible hours
Life & Health insurance with wide coverage including spouse and children
Shuttle service with wide range coverage or fuel allowance
Meal allowance
Employee Referral Bonus Program
Performance rewarding bonus & promotion
Birthday day off
No dress code is needed
Personal ongoing learning budget
Accenture Recognition points that can be turned into gift cards, holiday offers, etc
Working on international projects with a globally diverse team
A fast-paced technology environment
An Employee Assistance & Wellness Program including access to telephone counseling, webinars, training, interactive tools, online and digital content
Personalized career development plan with People Leads
Buddy system to support your integration

Job Description

Take responsibility for various IT systems (SCCM, Active Directory, Exchange and other messages systems, Endpoint Security, VDI, etc.) in a multiskilled approach.
Design, install, configure, test, and maintain IT systems and system management tools.
Manage and monitor installed systems.
Provide 2rd level end user support.
Maintain a proactive view on capacity and performance of IT systems.
Conduct regular performance analysis to identify and mitigate performance flaws.
Contribute to and maintain system standards.
Develop and maintain installation and configuration procedures.
Develop and maintain security, backup and redundancy strategies.
Perform periodic performance reporting to support capacity planning.
Maintain operational, configurational, and other procedures.
Maintain topology, inventory, and service specification documents.
Liaise with vendors and other IT personnel for problem resolution.
Communicate technical and non-technical information to technical support groups, customer support centers and end-users as require

Job Qualifications

Advanced knowledge of Windows Client and Server, SQL Server, Active Directory, IIS, Print Server.
Knowledge on Microsoft SCCM, Patch Management and VMware Horizon
Experience on client-server Windows OS management & standardization
Knowledge on preemptive monitoring techniques & competence on related tools
Ambitious to learn about emerging technologies and to keep their self up to date
Strong customer service skills, accurate and logical problem solving and troubleshooting skills
Excellent written and verbal English skills