At least 2 years experiences in guest services, front desk, business Administration or related major
JOB SPECIFIC TASKS Daily task Responsible for an urgent booking & preview mailbox & incoming calls Responsible for chasing flight once the booking is made (30 days and 45 days) Phuket (PBC and MKR) Room availability report Holding room and cancel the holding room within 24 hours Checking room in Marsha and OTM Responsible for all packages offered by Onsite Specific task for Phuket virtual presentation
Input lead in excel tour tracker
Recheck tour qualification
Create OTM lead & Customer number
Update MOOD & change tour status
Update all info in excel tour slot
Follow up waiting list with Onsite Team
Specific task for Singapore day tour
Check tour qualification
Create OTM lead & Customer number
Update MOOD & change tour status
Update lead & customer in excel tour slot
Specific task for Open/Dated package
Check tour qualification, tour slot, Marsha, OTM
Charge, OTM F7, update excel file charge
Update MOOD status
Administration for TCC team The confirmation letter process (for package and Thank you gift)
Export OTM information and upload in excel file
Recheck information
Merge with Open/Dated confirmation letter
Kick back to TM for any errors
Administration
Administration for onsite team
Input in excel file and create lead in OTM
Package payment charge (installment plan)
Package payment filing
Sending the confirmation letter
Daily report check
Flight, OTM, package payment, language, tour comment, Marriott Bonvoy point, Sales method and TR line
Refunded package and process
Lead assignment
Daily report
TCC Activation report
TCC & SCC Toured & Package report
APC Tour tracker check [2 days in advance]
APOS and POS report
Weekly report
Order MBV points for Encore Package
Order MBV points for TCC MBV500 offer
OTM Error Report from Eri
POS/APOS SE report
Monthly report
Referral leads report
Sheraton Tokyo Bay Report for Japan Call center
Tour premiums report (Maintenance fee and Marriott Bonvoy points)
OTM sales method and tour required report.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
We regret to inform you that this job opportunity is no longer available