Job Opportunities in Thailand
September 9, 2024
Marriott Vacations Worldwide
Telemarketing Administrative
Preferred Education and Experience
JOB SPECIFIC TASKS
Daily task
Responsible for an urgent booking & preview mailbox & incoming calls Responsible for chasing flight once the booking is made (30 days and 45 days) Phuket (PBC and MKR) Room availability report Holding room and cancel the holding room within 24 hours Checking room in Marsha and OTM Responsible for all packages offered by Onsite
Specific task for Phuket virtual presentation
The confirmation letter process (for package and Thank you gift)
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- High school diploma/G.E.D. equivalent
- At least 2 years experiences in guest services, front desk, business Administration or related major
JOB SPECIFIC TASKS
Daily task
Responsible for an urgent booking & preview mailbox & incoming calls Responsible for chasing flight once the booking is made (30 days and 45 days) Phuket (PBC and MKR) Room availability report Holding room and cancel the holding room within 24 hours Checking room in Marsha and OTM Responsible for all packages offered by Onsite
Specific task for Phuket virtual presentation
- Input lead in excel tour tracker
- Recheck tour qualification
- Create OTM lead & Customer number
- Update MOOD & change tour status
- Update all info in excel tour slot
- Follow up waiting list with Onsite Team
- Check tour qualification
- Create OTM lead & Customer number
- Update MOOD & change tour status
- Update lead & customer in excel tour slot
- Check tour qualification, tour slot, Marsha, OTM
- Charge, OTM F7, update excel file charge
- Update MOOD status
The confirmation letter process (for package and Thank you gift)
- Export OTM information and upload in excel file
- Recheck information
- Merge with Open/Dated confirmation letter
- Kick back to TM for any errors
- Administration
- Input in excel file and create lead in OTM
- Package payment charge (installment plan)
- Package payment filing
- Sending the confirmation letter
- Flight, OTM, package payment, language, tour comment, Marriott Bonvoy point, Sales method and TR line
- Refunded package and process
- Lead assignment
- TCC Activation report
- TCC & SCC Toured & Package report
- APC Tour tracker check [2 days in advance]
- APOS and POS report
- Order MBV points for Encore Package
- Order MBV points for TCC MBV500 offer
- OTM Error Report from Eri
- POS/APOS SE report
- Referral leads report
- Sheraton Tokyo Bay Report for Japan Call center
- Tour premiums report (Maintenance fee and Marriott Bonvoy points)
- OTM sales method and tour required report.
#imvwap
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
We regret to inform you that this job opportunity is no longer available
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