Guest Services Assistant (Hat Yai)

September 12, 2024

AirAsia

Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guests to the aircraft.
Deplaning guests from the aircraft.
Providing assistance to guests if any special need: wheelchair, NTL, etc.
Handling documents: GD, crew sign, collecting departure and arrival immigration card.
Asking 7 mandatory security questions to all passengers that check-in their luggage.
Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.

Qualifications:

Bachelor's Degree in any field with customer service or ground service experience
Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
Proficient in oral and written English and Thai or local language where staff is located
Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
Able to work on shift with flexible hours

If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates.
https://privacy.thaiairasia.co.th/Candidate_Privacy.html

We are all different - one talent to another - that is how we rely on our differences. At Air Asia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - Air Asia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

We regret to inform you that this job opportunity is no longer available