Maintain complete knowledge of the following (to include but not limited to)
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
Arrange site inspections for potential clients
Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Qualifications
Bachelor's degree
Minimum 1 year of related experience
Excellent reading, writing and oral proficiency in English language
Good working knowledge of MS Excel, Word, & Power Point
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