Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Handle guests’ complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Ensure that health, safety and security procedures are in place in the outlet
Qualifications
Minimum 2 years of relevant experience in a similar capacity
Good working knowledge of MS Excel, Word, & Power Point
High degree of professionalism with sound human resources management and business acumen capabilities
Strong leadership, interpersonal and training skills