Job Opportunities in Thailand

COMPANY OVERVIEW

Bottega Veneta has set a new standard for luxury since its birth in Vicenza in 1966. Inspired by Italian culture with a global outlook, the house is defined by a distinctly refined attitude. Bottega Veneta uses noble materials to create considered pieces that become part of their owner’s lives. The house embraces a core philosophy of style, innovation and luxury, applied to a full offer for women, men and home.

• In charge of the delivery of training and coaching for the Country to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Service Standard
• To ensure the image of the Brand is respected, the highest level of Client experience is delivered and sales are exceeded and support the vision of the Brand of being Client focused and profitable
• To support the development of skills necessary to the sales team in their Country
• To collaborate with their direct report, Regional Training Manager, and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
• To monitor and coordinate in Store Induction for all newly hired retail employees following WW Training Department guideline
• To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
• To organize and deliver classroom Expert Training for more advance retail employees following WW Training Department guidelines (such as Shoes, RTW or After-care training)
• To support the organization, the yearly training Calendar for their Country in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans
• The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
• Follow-up on mystery shopping results and support the service evaluation and improvement needed
• Stay abreast of the new trends and tools in employee development and competitors

• At least 2 years of experience in a Training role in a high retail luxury industry or in a Training consultancy firm
• Excellent computer skills are mandatory (Office, windows) and adequate knowledge of learning management software
• Fluency in English is mandatory
• Excellent understanding of Adult Learning and blended learning is preferred or minimum having excellent people’s skills
• In depth understanding of Luxury Retail, Client experience and selling skills
• Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge
• Understanding of Coaching is required
• Minimum of 2 years Retail and stores experience
• The ability to work in a team, to show flexibility, courteous manners and project a positive attitude
• Excellent organization skills and the ability to plan yearly training
• Demonstrate the ability to communicate, show adaptability, excellent product knowledge and philosophy of the brand
• Ability to present information to a variety of audiences through Excellent presentation skills and public speaking skills

Regular 2024-09-06 Full time Bottega Veneta Thailand