Implementation Lead, Uber for Business

September 9, 2024

Uber

台北市

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Uber for business in Taiwan is rapidly expanding, and positioned as the next star market to scale in the following years. We've been on a mission to create an Uber community within business organizations, leveraging our delightful Delivery and Mobility services to empower any organizations with the essence of Uber.

We #Build With Heart and #See The Forest And The Trees by continuing to think about the big picture while keeping the customer focus at the center of everything we do.

About the Role

Work efficiently and effectively with our high-growth customers and be responsible for the successful and flawless launch of our customers who are embracing the platform.
You'll support our Sales Team to drive revenue growth, operational excellence, and second-to-none customer experience.
The mission is to maximize the linkage and spending after the acquisition cycle.

Your Impact in Role

Work closely with Sales Team and U4B clients to deliver impactful onboarding experience and meaningful launches
Achieve key implementation metrics, including Linkage, Active User, and Gross Booking
Proactively manage a solid launch pipeline with crispy prioritization methodology
Deeply understand U4B's value-propositions toward the varying pain points of clients.
Ability to conduct effective onboarding sessions to unleash full adoption of U4B solution
Build, customize and conduct various training/ onboarding templates to best fit customer's internal communication preferences and the best practice of efficiency.
Set up the launch targets and mobilize the collaborations with various customers from diversified industries, and leverage resources from cross functional teams to support.
Conduct data-driven analysis to provide clients with actionable insights, and strategically push forward the ramping progress.

The Experience You'll Bring

3+ years of B2B account management and customer success/ onboarding experience
Track record of excelling in prioritization, multi-tasking, and stakeholder management
Customer-centric, detail-minded and can-do attitude to support customer success
Strong listening, communication, and organization skills
Be able to thrive in a fast dynamic environment and adapt to evolving business needs.

Preferred Qualifications