Customer Service Executive 客服

September 20, 2024

Swivelt Sdn Bhd

台北市

FULL TIME & OTHER

Members of the Customer/ Client Services team would have strong communication and coordination skill sets whom will be part of a 24 by 5 rotation team that will be responding to external client inquiries about accounts, trading, and company related information. Additionally, to support company sales with case handling and escalations, including the ability to coordinate issues between different departments.
Responsibilities 责任

Handling business requests and communicating with internal staff on information. 处理业务请求与公司内部工作人员进行及时的信息沟通等
Support sales department to provide business and products data information.协助销售部的工作，为其提供业务和产品数据信息
Customer information and data’s collection and management. 客户信息、资料的收集与管理
Reply customer enquiries through hotline, online chat and emails. 接听客户来电,在线或邮件咨询
Communicate with AM on client enquiries in time to maintain good client relationships. 及时和客户经理沟通反馈客户业务咨询，维护良好的客户关系

Requirements 需求

24 x 5 Rotating shift 该职位需要24x5小时轮班
Bachelor‘s degree holder with average English listening and writing; 本科学历，具备中等英语书写能力
Familiar with office software（Word/Excel/Access）熟练操作办公软件（Word/Excel/Access）

Job Types: Full-time, Permanent

We regret to inform you that this job opportunity is no longer available