Job Opportunities in Taiwan

Introduction to the job

The sector Customer Support is responsible for the maintenance and repair of HMI systems at customer locations. CS supports the customers in the use of these complex metrology systems in their production process. This involves transferring all relevant knowledge to support the customer in the use of these systems in their production process. CS Central enables effective support of the customer by the worldwide service organization by providing technical knowledge and process support at the customer site. The Start-up Equipment Services Team supports the field offices, upgrade teams and customers through the challenging new product introduction phase of a product or upgrade package.

Mission
Your mission is to acquire and maintain system generalist knowledge of the HMI systems, develop a large support network in San Jose, Taiwan and Netherlands. Demonstrate strong organizational and coordination skills during new product introductions. The ultimate goal is to drive the quality and maturity of the released products to meet the customer committed performance and cycle time requirements.

Job Description
As an ASML HMI Competence Engineer you will provide introduction support for new HMI systems and upgrades and help ensure all the service mix is ready for the CS engineers around the world.. A holistic knowledge of HMI products is enhanced by your on-going working relationships with a broad range of specialists that will enable you to successfully introduce new products into the field. Through the use of regular status reports you will highlight the people you need and the assistance they can provide. Your close proximity with the field also makes you the ideal source for fresh ideas in new product development. This gives you excellent opportunities to provide requirements for future developments and new product designs.

Role and responsibilities

• Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers
• Manage and support new upgrades or commercial options for new and existing HMI systems
• Mature the product by driving the cycle time and performance specifications
• Transferring knowledge of new products or platforms to enable local engineers to sustain the new product by themselves
• Keep up to date on the latest technologies by maintaining a network of specialists within the HMI community
• Prevent issues from re-occurring by driving a structured issue resolution process and (pro) active roll-out of quality solutions
• Taking part in availability / reliability projects to help identify improvements in failure sensitivity and maintainability, and then ensuring that these improvements are implemented in new and existing products
• FMEA/upgrade alpha test preparation and support, upgrade beta test preparation and validation

Education and experience

Bachelor graduate in Electrical Technology, Mechatronics, Mechanical Engineering, Physics or Computer Science.

2+ years of relevant work experience

Skills

• Ability to prioritize activities and co-ordinate a broad range of specialists
• Ability to motivate and convince others at all levels of the organization
• Strong technical background and a drive towards solutions
• Strong analytical skills
• Customer focus
• Stress tolerant
• Good communication skills (multi-cultural and towards different levels)
• Excellent written and spoken English language skills

Other information

In this position you report to the Central CS Management, based in Hsinchu Taiwan.
This job will require that you work at customer sites across the globe for up-to 30% of the year. This includes international travel to Asia, the US and within Europe for uninterrupted periods of up to six weeks.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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