Job Opportunities in Switzerland

PURPOSE OF THE JOB


Support, by working on specific training assignments, the Training & Development projects, bringing innovation and applying a creative approach, in support to the Senior Training Manager and the Training team.


CORE JOB RESPONSIBILITIES


Support, in specific assignments, the creation of various training contents, with particular focus on product knowledge, brand identity and customer service for Retail store staff training, like:

• Support in the creation of training contents and materials as needed;
• Creation of training contents to be hosted in the GUESS My Academy training App for store employees on several topics (e.g. product knowledge, eco-sustainability, customer service, store operations, etc.);
• Support in the organization of training programs in order to increase brand Product Knowledge and Customer Service, elevate the brand awareness among store staff, improve training efforts and increase sales;
• Implement a new innovative, smart, modern and creative approach, aligned with company strategy and goals, making use of all methods, tools and channels available;
• Support in the organization of training courses and workshops, as well as communication with external training providers;
• Support in other cross HR/Training processes, including the performance assessment process, Employer Branding projects, new joiners onboarding, new manager training, etc.;
• Cross HR activities support: support the HR team in all main HR processes and activities, whenever needed.

REQUIRED QUALIFICATIONS

• Preferred: studies in Training & Development, Communication, Marketing, Foreign Languages, Humanistic studies, Fashion, graphic/video design, Media Design
• Basic knowledge of MS-Office (in particular Power Point and Excel), any additional operational system will be considered a plus
• Any video and graphic competence (like video recording, video editing, animations, In Design, Photoshop) will be considered a plus
• Fluent in English, any additional language is considered a plus

• No previous work experience required; any work experience in the retail world will be considered a plus
• Strong passion in the fashion industry
• Strongly creative and innovative, high out-of-box thinking; proactivity and outgoing attitude
• International background is a plus
• Open-minded towards a multicultural environment
• Customer oriented, approachable and strong interpersonal skills
• Strong written and verbal communication skills
• A good team player

Benefits
What we can offer you

• An International, fresh and dynamic working environment
• Balance between work and personal life: Smart Working (Hybrid) and Time flexibility
• Physical & Mental Health programs, sustainable projects promoted by Guess Community
• Arts, sports and social events outside the office, thanks to our Guess Fun activities
• Training & Development platform and paths
• Free canteen
• Discount on our products both online and in store