September 9, 2024

Nord Anglia Education

Genève

OTHER

Administrative Assistant 80% (1 year maternity cover)

Date: 9 Sep 2024

Location: Geneva, CH

Job ID: 3607

School: Collége du Léman, Geneva

Company: Nord Anglia Education

WHO WE ARE

Collège du Léman is one of Switzerland’s most prestigious international schools, located on the edge of Lake Geneva in view of the Swiss Alps. We welcome children from 2 to 18 years old to become part of a truly international community with more than 120 different nationalities. Our vision is to shape generations that harness differences and empower our students to change the world for the better.

We nurture individual strengths through our outstanding educators and the sheer breadth of opportunities that we offer as part of our curriculum and activities.

Collège du Léman is part of the Nord Anglia Education family of more than 80 premium schools, educating students in over 30 countries.

MAIN PURPOSE OF THE ROLE

To assist the Extracurricular Department in the planning, organisation, subscriptions, implementation and coordination of all extracurricular activities for day and boarding students, including private lessons.

KEY RESPONSIBILITIES

Customer Service

Provide customer service to parents whose children are enrolled in extracurricular private lessons through emails, phone calls and front desk enquires in a timely manner;
Send daily communications (calls or email) to teachers for the coordination of activities and private lessons;
Provide help and advice to parents using the Extracurricular program offer;
Investigate and solve customer’s problems;
Keep accurate records of discussions or correspondence with parents.

Administration

Follow up of student’s subscription, attendance record and cancellation process
Provide support for the administration of the private lesson program (Lessons planning, client service, registration, process, etc.)
Support the logistics for delivering the activities and private lessons: teacher’s relations; absences; covers; room reservation
Ensure departmental filing is kept updated
Maintain up to date the Extracurricular database
Provide support on the annual and periodical extracurricular activities planning implementation of new programs
Other tasks as required.

SKILLS AND COMPETENCIES

Excellent communication skills: written and oral
Customer service oriented
Excellent analytical skills
Ability to work in a team and independently
Problem solving mindset
Excellent organisation skills
Ability to work under pressure
Detail oriented and meticulous.

QUALIFICATION AND KNOWLEDGE

Graduate qualification, preferably from a hospitality school, CFC Commerce, or with a travel agent diploma
Excellent level of English. French-speaking candidates will be appreciated. Any other languages would be an asset
Experience in administration/finance with an advanced level in Excel and Word.

ESSENTIAL INFORMATION

It is important that the post holder is always aware of Child Protection guidelines and observes a professional distance from students whilst still developing effective working and caring relationships. You understand and embrace the importance of diversity and inclusion and stand against discrimination in any form. Background investigations and reference checks for the past ten years will be conducted during the selection process.