Job Opportunities in South Africa
October 16, 2024
Fidelity Services Group
Johannesburg
OTHER
Technical Supervisor
Position Summary:
We are seeking a motivated and experienced Technical Supervisor to oversee the successful delivery of projects and services to our clients. The ideal candidate will have a strong background in project management, customer service, and technical services. They will be responsible for coordinating and managing all aspects of service delivery, including project planning, implementation, monitoring, and quality assurance.
Key Responsibilities:
Skills and Attributes:
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
We are seeking a motivated and experienced Technical Supervisor to oversee the successful delivery of projects and services to our clients. The ideal candidate will have a strong background in project management, customer service, and technical services. They will be responsible for coordinating and managing all aspects of service delivery, including project planning, implementation, monitoring, and quality assurance.
Key Responsibilities:
- Develop and maintain project plans, timelines, and budgets
- Ensure projects are completed on time and within budget
- Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
- Coordinate with clients to understand their needs and expectations
- Provide regular updates on project progress to senior management and clients
- Identify and address any potential risks or roadblocks in project delivery
- Monitor and maintain quality assurance processes to ensure high client satisfaction
- Develop and implement service improvement initiatives based on client feedback
- Collaborate with cross-functional teams to support project delivery and service excellence
-
Stay up-to-date on industry trends and best practices in service delivery and project management
- Project management qualification
- At least 5 years of experience in project management and service delivery
- Proven track record of successfully delivering projects on time and within budget
- Experience managing cross-functional teams and working with clients
- Strong communication and interpersonal skills
- Proficient in project management tools and software
- PMP certification or similar project management certification is preferred
Skills and Attributes:
- Business / Project Financial Acumen
- Strong written and verbal communication skills
- Very good presentation skills
- Drive for results
- Ability to communicate at all levels
- Develops and Inspires Others
- Balances Immediate and Long-Term Priorities
- Strong administration skills
- Managing Diversity
- Very good planning skills
- Time management
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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