Job Opportunities in South Africa

• Hands-on experience and a chance to learn from the best
  
• A supportive environment where you can develop your skills and grow your career.
  
• A chance to work with a diverse range of clients.
  
• Build valuable connections and skills within the technology sectors.

• Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues.
  
• Efficiently manage a high volume of support requests via calls, emails, and chat, ensuring timely responses.
  
• Troubleshoot and resolve customer queries by researching and offering solutions.
  
• Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation.
  
• Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software.

• Individuals studying towards or have completed a diploma/bachelor’s degree in information systems or a related field (preferred but not compulsory).
  
• Proficiency in English with excellent communication skills.
  
• Excellent communicators with strong written and verbal skills.
  
• Strong multitasking, time management, and problem-solving skills.
  
• Self-motivated individuals who take initiative.
  
• Enthusiasts for continuous learning and teaching.

Requirements

• You will need to be based in the Somerset West or surrounding area. You'll need to be in DSL Telecom’s office in Somerset West on a regular basis so we are open to local candidates only!

• 8 hours Monday to Friday