August 30, 2024

Discovery Ltd.

Port Elizabeth

Service Consultant - Chronic Servicing (ECP) (Fixed Term Contract)

Business Unit: Discovery Health

Function: Call Center / Contact Center

Date: 30 Aug 2024

Service Consultant - Chronic Servicing (Fixed Term Contract)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but not limited to:

Taking calls and dealing with Discovery queries;
Dealing with queries from franchises, brokers & the public;
Dealing with all queries related to Chronics and HIV
Dealing with all queries through to resolution;
Admin functions;
Policy changes to the product;
Working on Discovery Systems;
Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills

Self- motivated and pro-active;
Team player;
Assertiveness and can easily adapt to change;
Able to prioritize and work under pressure;
Very organized, positive, and service orientated;
Professional at all times;
Attention to detail;
Empathetic;
Sensitive

Education and Experience

Essential:

Minimum 50% English, Maths / Maths Literacy or Accounting
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate;
Contact centre consultant skill

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.