September 30, 2024

NielsenIQ

Durban

FULL TIME

Senior Executive, Customer Success

Job Description
Nielsen IQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients.
Senior Executive within the Retail Intelligence team contributes to the adoption and application of NIQ Consumer solutions supporting Consultants to profitably grow customer loyalty and drive sales.
RESPONSIBILITIES

Interacts with both Retail Intelligence Teams, and the Nielsen IQ Sales Teams.
Support Consultants on elaboration of Analysis and on preparing presentations of insights.
Ensures Retail Intelligence insights and action-oriented solutions are delivered to the Clients by being a Retail Intelligence expert with an ability to explain methodology behind key analytics to clients.
Autonomously interacts with client staff both on basic and advanced Retail Intelligence client needs.
Collaborates with other Nielsen IQ teams to provide holistic support to clients.
Demonstrates high standards of performance, promotes a strong team environment.
Partners with CS Consultants, Insights associates and Sales teams.

REQUIREMENTS

Statistics, Economics or Marketing graduate. Honours / master’s level preferred.
Excellent analytical skills, ability to interpret sales and consumer data. Confidence and capability for data analyses and interest in dealing with data. Good at providing answers and insights aligned with client’s requests, generating new and creative ideas.
Client-facing and communication/presentation skills, deliver research results to stakeholders on the client’s side in a clear and consistent manner.
Ability to work independently and coordinate efforts with other associates within a virtual environment.
Organizational skills: understanding of business priorities, ability to adapt to complex and changing organizations, ability to manage time schedules.
1-3 year of experience in FMCG and client dynamics.
Full proficiency in Power Point & Excel.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
Linked In Learning
Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion