Senior Clerk: Persal and Electronics

October 17, 2024

Centurion

FULL TIME

Sorting of daily Persal and Electronics correspondence.
Provide training and assistance to subordinates.
Handling of telephonic and written queries and assisting with Complaints investigations.
Capturing and processing of daily correspondence and discrepancy reports.
Attending to the daily discrepancy reports in accordance with the proses as stipulated in the procedure manual.
Refund requests received from facilities, policy holders.
Controlling the exchange of flies between Q-Link and our Production System.
Reconciliation of deductions made by the facilities.
Unreconciled amounts.
Un-allocated amounts should be attended to on a daily and monthly basis.
Monitor the scheduling of program as stipulated on the ICT schedule.
Attend to the transactions on the 1st Provisional Lapse Run Report.
Provisional and final lapses work sheet under V/Drive.
Maintain effective personnel administration and render training and support.
Assist with the Performance Appraisal of subordinates.
Compile monthly stats report of the post/ correspondence that was worked on throughout the month.
Maintain a high standard of communication across all levels and Departments internally and externally

Grade 12
2 – 3 Years’ relevant experience (Long Term Insurance experience will be an advantage).
Good communication skills.
Computer literate (MS Office and MS Excel).
Good interpersonal skills.
Be accurate and figure orientated (compile reconciliations).
Be client friendly and service orientated.