SENIOR CAR RENTAL AGENT/OPERATOR – PORT ELIZABETH/GQEBERHA - South Africa Jobs Opening

September 28, 2024

Value Car Hire

Port Elizabeth

FULL TIME

SENIOR CAR RENTAL AGENT/OPERATOR – PORT ELIZABETH/GQEBERHA

Responsibilities:
To maintain the business standard operating procedures, and performance to ensure the overall operational experience and customer service to clients.
Ensure good housekeeping and company image.
Exhaust every opportunity i.e. upsell, upgrade where necessary, sub-hire if possible.
Maintain good relationships with Suppliers and other Key national staff.
Consistently communicate challenges and solutions to Management and request assistance when necessary.
Keep on top of all aspects of day to day customer service requirements
Meet and exceed branch targets and incentives when they are required.
Manage and maximise accurate utilisation of fleet.
Ensure that all administration is done correctly and timeously.
Ensure schedules are planned effectively and efficiently, oversee and monitor this function daily. Plan and coordinate collections/deliveries over weekends, afterhours and public holidays.
REPORTING - Daily, weekly and monthly reporting (where applicable)
· Overdues
· Missing km’s
· Claims Report
· Panel shop report
· Maintenance report
· Vehicle Stock control
· Vehicle stock
· Petty cash recon
· Fuel recon
Responsible for full function of car rental processes and ensuring that company’s policies and procedures are adhered to i.e. Reservations, Terms, Queries, VRV’s, Invoicing, vehicle standards,
Requirements

Must have at least 3+ years proven experience as a rental agent in the car rental industry
Must reside in PE/GQEBERHA
Grade 12 Senior Certificate
Valid drivers' license
Fully Computer literate – email, excel, word, etc.
Excellent customer service skills
Excellent planning skills
Organised
Must have excellent telephonic and written communications skills in English
Must be very presentable
Must be able to work all hours and travel
Must be able to work independently

Anyone not meeting the above requirements will not be considered nor responded to.
Salary to be discussed, commensurate with experience.
Job Type: Full-time
Ability to commute/relocate: