Job Opportunities in South Africa

Who we're looking for:

We are looking for an innovative, detail-orientated senior account director with commercial and operations administration strengths to join our CX team. You need to be experienced in the briefing, delivery and commercials on Direct Marketing, CRM, UX, SEO, web content and Website reskin projects.

What you'll be doing:

• Managing small to large projects for our blue-chip
• Work in a Client Service team within CX division that manages delivery and operations
• Manage retained and freelance resources – time, costs, and deliverables
• Be experienced in all CX work - Direct Marketing, CRM, UX, UI, website content and Website revamp projects
• You should be able to juggle different tasks and liaise with various clients and stakeholders.
• To be successful as a senior account director you should have sound knowledge of content creation for digital platforms like email, what's app and websites, and SEO practices. You would be joining a high-performance client service team where technical skills as well as strong interpersonal and communication skills, are required.
• Analyzing project requirements and preparing budgets and schedules.
• Developing detailed plans, and monitoring progress of a CX studio – design, strategy and copy
• Liaising with relevant teams, clients, and managers
• Establishing good relationships with clients and other professionals.
• Understanding of SEO, CRM, UX, Platform content and Analytics work
• Work as a member of the team, managing effective CX processes by applying agreed processes and procedures
• Write CX briefs & briefs strategists, project managers, and creatives\
• Directs overall client admin and communication – eg weekly status, project status
• Ensure cost effective service delivery & therefore build agency revenue
• Identify proactive opportunities with our retained clients
• Manages Financials
• Presentation of key CE's/budgets to Client
• Budgets & billings
• Recons
• Cost estimates, POs, Invoicing
• Charge Outs
• Forecast updates

What you'll need:

• Sound understanding of all CX work - SEO, CRM, UX, UI and Analytics work
• 2-3 years' experience in a similar role would be advantageous.
• Excellent management, interpersonal, and teambuilding skills.
• Strong commercial and operational administration skills
• Ability to identify risks and problems.
• Team player and respectful of company culture
• Positive attitude and deadline driven.

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