Job Opportunities in South Africa
October 7, 2024
HotelJobs.co.za
FULL TIME
Resident Manager
Our client is seeking a dedicated and experienced Lodge Resident Manager to oversee all aspects of their operations at their beautiful lodge, featuring 20 tented rooms and various dining options. As a leader in the hospitality industry, our client is committed to providing unparalleled service and exceeding our guests' expectations. In this hands-on role, you will lead a passionate team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide strategic direction and vision for the lodge, aligning operations with company objectives.
- Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance.
- Develop and implement strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment, leading a diverse team with guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodge's reputation.
- Monitor guest feedback and proactively address any issues to ensure a seamless experience.
- Analyze financial reports, control costs, and prepare budgets to achieve financial targets.
- Minimum of 5 years of experience as a General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
- Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Sound knowledge of hotel financials, revenue management, and budgeting.
- Proficient in industry-specific software and systems.
- Bachelor’s degree in hospitality management or a related field (preferred).
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