IT Technician

September 12, 2024

Sandton

FULL TIME

ROLES AND RESPONSIBILITIES

Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment.
Install, configure, and troubleshoot computer hardware, software, and peripherals.
Perform routine maintenance and upgrades on IT systems to ensure optimal performance and security.
Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems.
Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP systems, and other software.
Manage user accounts, permissions, and access rights within the Microsoft 365 environment.
Administer and support Share Point sites, including site creation, management, permissions, and troubleshooting.
Troubleshoot network issues, including connectivity problems, DNS, DHCP, VPN, and firewall configurations.
Conduct regular backups, ensure data integrity, and implement disaster recovery procedures.
Collaborate with the IT manager to resolve complex technical problems and implement effective solutions.
Provide training and technical guidance to end-users on various IT tools and applications.
Create and maintain a knowledge base applicable to all sites supported by the IT department.
Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance.
Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance.

EDUCATION

Grade 12.
Relevant IT certifications (e.g., Comp TIA A+, Microsoft Certified IT Professional) are an advantage.

EXPERIENCE

Minimum of 3 years’ experience in IT technical support.
Proven experience with Share Point administration, including site creation, management, and troubleshooting.

SKILLS

Strong problem-solving abilities with attention to detail.
Excellent communication skills, both verbal and written.
Ability to work independently and in collaboration with other teams.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Proactive and self-motivated with a commitment to continuous learning.
Ability to work under pressure and meet deadlines.
Full MS Office suite at intermediate level.

ADDITIONAL REQUIREMENTS